Policy details
Please read before ordering
Effective date: 17 August 2026
NudgePickr currently ships orders to serviceable PIN codes across India. This policy explains order confirmation, dispatch, delivery, tracking and failed-delivery handling.
Order confirmation and processing
Prepaid orders enter processing after successful payment. Cash on Delivery (COD) orders may require confirmation by phone, SMS or WhatsApp before dispatch. Orders that cannot be verified may be placed on hold or cancelled.
Most in-stock orders are prepared for dispatch within 24–48 business hours after confirmation. Sundays, public holidays, unusually high order volumes, stock verification and operational interruptions may extend processing time. If a product page or checkout shows a different dispatch estimate, that estimate applies to that order.
Delivery estimates
Most orders are expected to arrive within 5–10 business days after confirmation. Remote locations and PIN codes with limited courier service may take longer. Delivery dates are estimates and are not guaranteed because courier capacity, weather, public holidays, transport disruption and local serviceability are outside our direct control.
Shipping charges and serviceability
Any shipping or COD charge will be displayed before the order is completed. Availability of COD and delivery service depends on the destination PIN code and may change without notice.
Order tracking
After dispatch, tracking details may be sent by email, SMS or WhatsApp and may also be available through the customer account. Courier tracking can take 24–48 hours after handover to begin showing movement.
Address changes and cancellations
Please verify the recipient name, complete address, PIN code and phone number before ordering. An address change or cancellation can be requested only before dispatch. Once an order has been handed to the courier, we cannot guarantee that the address can be changed or the shipment can be stopped.
Delivery attempts and Return to Origin
Please keep the registered phone number reachable and respond to courier calls or messages. If delivery fails because the recipient is unavailable, the address is incomplete, the customer refuses the parcel, or the courier cannot obtain a response, the parcel may be returned to us. Repeated refusal or failed COD deliveries may result in COD being restricted for future orders.
Delayed, lost or visibly damaged parcels
If tracking has not moved for an unusual period, contact us and we will raise an investigation with the delivery partner. If a parcel appears open, crushed or seriously damaged at delivery, please refuse it where reasonably possible and contact us immediately. If you accept the parcel and discover a problem, follow our Refund Policy and preserve the packaging, shipping label and product.
Contact us
For shipping assistance, use our Contact page and include your order number and the phone number or email used for the order. Please do not send goods to any address without written return instructions from NudgePickr.