Refund Policy

Effective date: 17 August 2026

We want every NudgePickr order to arrive complete and in the condition described. Please read this policy before requesting a cancellation, replacement, return or refund.

Eligible order issues

We will review requests relating to:

• an item damaged in transit;
• a manufacturing or functional defect present on arrival;
• the wrong item being delivered;
• missing product components; or
• an item materially different from the product description.

Request window

Please report transit damage, a wrong item or missing components within 48 hours of delivery. Functional defects should be reported within 7 calendar days of delivery. Prompt reporting helps us verify the shipment and arrange the appropriate resolution. These notice periods do not limit any non-waivable rights available under applicable Indian consumer law.

Information required

Submit the request through our Contact page with your order number, the name and contact details used for the order, a description of the issue, and clear photographs of the outer packaging, shipping label, product and affected area. A continuous unboxing video is strongly recommended for claims involving transit damage, the wrong item or missing components because it helps us complete verification more quickly.

Items that are not normally eligible

Unless required by applicable law, we do not accept returns or refunds for change of mind, accidental damage, normal wear, misuse, incorrect installation or operation, damage caused after delivery, minor colour differences caused by screen settings, or products returned without authorization. Products must not be altered and should be kept with their original packaging, accessories, manuals, labels and free items. Opened personal-use or hygiene-sensitive items cannot be returned for preference-based reasons.

Verification and resolution

Every request is reviewed before approval. Depending on the verified issue and product availability, we may offer troubleshooting, replacement of the affected item or component, or a refund. A refund will be offered when appropriate under applicable law or when an approved replacement is unavailable.

Return authorization

Do not ship a product to the address printed on the parcel and do not return it without written instructions. If a physical return is required, NudgePickr will provide the approved return method and destination. Unauthorized returns may be refused because the original dispatch location might not be able to accept customer parcels.

Cancellations

An order may be cancelled before dispatch by contacting us promptly. Once dispatched, cancellation cannot be guaranteed. Refusing a correctly supplied parcel after dispatch is not an approved return and may affect future COD availability. We do not charge a cancellation fee for an order cancelled before dispatch.

Refund processing

Approved refunds are initiated after verification and, when required, receipt or pickup of the returned item. Please allow up to 7–10 business days for us and the payment provider or bank to complete the refund. Prepaid refunds are sent to the original payment method. For COD orders, secure bank or UPI refund instructions will be provided privately after approval. Shipping or COD charges are refunded only when required by law or when the verified issue was caused by an incorrect, defective, damaged or incomplete shipment.

Contact us

Start every cancellation, replacement, return or refund request through our Contact page. Include your order number so that we can locate the shipment. This policy does not reduce any statutory remedy available to consumers under applicable Indian law.